FAQ

Victoria in her Studio

Get answers to all of the frequently asked questions about Victoria’s Place and shopping online.

Your order will be shipped via standard ground shipping unless you select an alternative.

Victoria’s accepts PayPal, but don’t worry… You can use any major credit card through Paypal, too!

Most in stock items ship within 24 hours of placing your order; however, some orders may take up to 48 hours to process. Orders placed during promotional sales may take 3-4 business days to process. We are not able to ship on Sundays, Mondays, or holidays. Your order will be shipped via standard ground shipping unless you select an alternative.

After your order is received you will receive an order confirmation email. Once your order is shipped, you will receive a shipping confirmation along with a tracking number. Orders typically arrive between 5-7 business days after shipment.

Please note that items ordered together may not be shipped out on the same day and occasionally items may be temporarily out of stock or backordered. You will be alerted as soon as possible in either instance and will be provided an approximate shipment date. Any shipping delay will be communicated to you at the time of your order. Should there be any other unforeseen delay; you will be notified within 10 days of placing your order.

We make every effort to ensure that your information is safe.

This privacy policy discloses the privacy practices for (https://victoriasonline.com). This privacy policy applies solely to information collected by this web site. It will notify you of the following:

 

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

 Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.
  • SecurityWe take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for “https” at the beginning of the address of the web page.

    While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

    Registration

    In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.

    Orders

    We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

    We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

    Cookies

    We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.  Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

    Links

    This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

    Updates

    Our Privacy Policy may change without notice and all updates will be posted on this page.

    If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (239) 498-3108 or .

 

To keep color brilliance, for first time washing only, pre-soak your hand painted garment in white vinegar / water solution of 2 cups vinegar / 1 gallon cold water for approximately 30 minutes. Machine wash cold, gentle cycle with mild detergent. Dry flat or air dry in the dryer.