Returns / Exchanges

WHEN YOU RECEIVE YOUR ORDER

Please take a close look at everything and make sure you are completely satisfied with each item before using it or removing the tags, as items are non-returnable once the tags have been removed or once the item has been used. Please review our Returns & Exchanges Policy below. If you have any questions feel free to email us at . If any of the items appear to be damaged, please email us within 48 hours.

THE CRITERIA

  • All returns/exchanges must be received within 30 days of the original purchase date.
  • All items must be returned to us in their original, unworn, unwashed and smoke-free condition.
  • Items purchased on sale are final sale. Final sale items cannot be returned or exchanged.
  • If applicable, all items must be returned with their original tags and accessories.
  • Gifts are only eligible for web or store credit.

FAQ

  • Returns/exchanges are processed with 5-10 business days upon receipt of the package. It can take up to 14 business days during the holidays.
  • Refunds are issued in the form of boutique or web credit.
  • The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable unless an item was shipped in error or is deemed to be defective.
  • During the holiday season, all orders placed between November 25th and December 25th are eligible for a return/exchange within 45 days from the original purchase date. Gifts are only eligible for web credit.

THE DETAILS

  • We inspect all returns/exchanges and reserve the right to deny or refuse a full refund based on the returned condition. Items that do not match the criteria above are subject to denial, web credit, and/or a 20% restocking fee.
  • Items received after 30 days of purchase are subject to a price change to reflect the current price in our system as well as a 20% restocking fee.
  • Please consider delivery confirmation/shipping insurance for your return/exchange package as Victoria’s Place, Inc. and VictoriasOnline.com are not responsible for lost return packages.
  • By purchasing from victoriasonline.com, you accept these terms and conditions.

HOW TO MAKE A RETURN/EXCHANGE

  1. Review our policy above and make sure the items are eligible for a return/exchange.
  2. Complete & sign the return/exchanges form and include it in your package along with your items and packing slip.

TO EXCHANGE:

  • Place a new order online for your exchange items.
  • Note your new exchange order number on our Returns and Exchanges Form and include it in your package along with the item(s).
  • If you would like to exchange a gift you received, please do not place a new order. You will be issued a web credit code via email once your return is received and processed. Your web code can be used on any future orders on www.victoriasonline.com
  • Address your package to:
    Victoria’s Place, Inc.
    3690 Bonita Beach Road
    Bonita Springs, FL 34134
  • Send your package back to us via the most secure and affordable shipping method of your choice. If available, we recommend noting the tracking number from your shipping label.
  • That’s it! We will email you once everything is processed and completed.